MyWiFi Networks | Platform Support

Platform Demo (Watch This First)

Locations Step-by-Step Guide

Devices Step-by-Step Guide

Campaigns Step-by-Step Guide

Connecting Your SH100 Hotspot

White Label Branding Overview

Custom URL for Dashboard

Custom URL for MyWiFi Guest Portal

Account Management Overview

Contacting Technical Support

Managing your Account Details

Changing your Account Password

The Social Wi-Fi Guest Experience

How to whitelist MyWiFi emails to receive all announcements

Enabling the DNS Content Filter

SH100 Firmware Upgrade

How To Install SH100 On Location

Presence Analytics for MyWiFi Networks Devices

SH100 Recovery Firmware Upgrade

Guest Hotspot Manual Firmware Upgrade

SH50 Guest Hotspot User Guide

Cisco Meraki Cloud Integration (Existing Manual Setup)

Cisco Meraki Presence Analytics (CMX) Integration

Cisco Meraki Cloud Integration (Automated API Setup)

Open Mesh CloudTrax API Integration

Open Mesh CloudTrax Integration (Manually)

Open Mesh CloudTrax Presence Analytics Integration

CloudTrax Demo (Video)

CloudTrax Setup Part 1: Overview

CloudTrax Setup Part 2: Creating A New Network

CloudTrax Setup Part 3: Configuring Your Network and SSIDs

CloudTrax Monitoring, Management and Troubleshooting

Ubiquiti UniFi Cloud Controller Integration

Cisco Enterprise Wireless Integration

Aruba Networks Cloud Integration

[NEW] Aruba Instant On Integration

Mikrotik Integration

Cradlepoint NetCloud Integration

AdTran Bluesocket vWLAN Integration

Extreme Networks Cloud Integration

Ruckus ZoneDirector Integration

Xirrus ASOS Integration

Which TP-Link Devices Are Compatible?

How to Install TP-Link Firmware

Firmware Installation for GLI GL-AR150 Devices

Firmware Installation For Nexx WT-3020F (Mini Device)

How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900

Compatible OpenWRT Devices

How to Install Linksys WRT160NL Firmware

List of Supported 3G/4G Modems

How to Tether an iPhone or Android To A Mini Demo Device

How To Setup Gateway Installations

RADIUS (AAA) and Hotspot Integration

List of Supported Hardware Devices

How to Set Session Time Limits

Automatic Firmware Updates for MyWiFi Supported Devices

Adding Devices

Disabling and Deleting Devices

Editing Devices

Supported Session Controls for Devices

White Label Radius Servers

Locations Overview

Adding Devices to Your Location

Editing Location Settings

Deleting Locations

Add Sub-Users to Locations

How to Limit Bandwidth and Session Times Per Guest

Whitelisting and Blacklisting Devices

Smart Lists & Broadcast Actions

Default Language for Locations

Creating Campaigns From Facebook Pages

How to add Custom Terms & Conditions to your campaign

Create a Multi-Language campaign

Edit or Change your SSID

Creating Your Thank You Page

Adding a Redirect

Mobile Application Redirect

WhatsApp Post-Login Redirect

How To Use The Campaign Preview Link

Adding A Weather Widget

Add your Facebook Pixel for Ad Retargeting

Customizing Campaigns with CSS

Dynamic URL Merge Tags for Redirects

Branding Your Campaign

Editing Campaigns

Delete Campaigns

Advanced Campaign Settings

Facebook Login App

How to Enable Facebook Birthday Scopes

Email Custom Form Login

Instagram Login App

Twitter Login App

LinkedIn Login App

Facebook Messenger Login App

VKontakte Login App

SMS by Twilio Login App

Is the user charged to receive an SMS?

In what country does Twilio work?

Free Wi-Fi Bypass Login

Passcode Login

Stripe Payment App

How to Setup Paid WiFi Login

When To Use Paid WiFi

Choosing Your Login Options

Gmail Integration

SendGrid Integration

Twilio SMS Login App

TripAdvisor Review Express Integration

ActiveCampaign Integration

Zapier Direct Integration

Zapier Automation Integration

MailChimp Integration

Ontraport Integration

iContact Integration

GetResponse Integration

Square Integration

MobiPunch Integration Setup

How To Use Webhooks

GetFiveStars Integration Setup

Reputation Loop

ManyChat Integration

WYSIWYG Email Editor

Marketing Automation Overview

Dynamic Merge Tags for E-Mail / SMS - Automations

Global Analytics Dashboard

Timeline Guest Stream

Location Analytics Overview

Exporting Your Guest Data

Contacts Overview

What is Presence Analytics?

Custom Analytics Report

Clients Manager Overview

Creating Clients

Adding Users

Editing Users and User Access Levels

Creating Sub Users via API

Sub-Users → Clients Manager Update

Sending Analytics Reports to Your Clients

Sales CRM Preview Tool

Sales CRM Client Onboarding Widget

Live Preview: Client Onboarding Widget

How to Use The Ads Manager

Creating Dynamic Ad Embeds

Displaying Ads

Data Protection and Security

Data Portability

Technological Privacy Measures

Guest Profile Opt-Out and Data Portal

Opt-In Consent Form

The GDPR Compliance Function

Who Does The GDPR Apply To?

The GDPR Obligations for EU Channel Partners

The GDPR Platform Compliance Process

The GDPR Overview

Guest Wi-Fi Terms of Service and Privacy Policy

About Compliance and Consent

Why is my router is showing offline/never connected?

Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)

How Can I Manually Change My Device's IP Address?

URL Blocked - Redirect Fail Error. Why am I Getting This Error When I Try to Login?

Why Did Device Flashing Fail?

Why am I Receiving a 18005 Error?

I Entered the Wrong MAC Address. How Can I fix it?

Why Does My MAC Address Not Match the Default SSID?

Why aren't my guests seeing a landing page?

Why Are Guests Unable to Access the Splash Page on Open Mesh?

Why Are Guests Unable to Access the Splash Page? (Flashed Device)

Why am I Receiving and Error when Submitting My Custom URLs?

Mikrotik Configuration Troubleshooting

Do repeat users have to login on each visit?

Why is Google Login not supported?

Logging Off A Connected User

Which connection methods does MyWiFi support?

How do I approach a customer who is already receiving Free Wi-Fi?

What if I have customers that don’t use social media?

Where can I get routers?

Will my business/personal internet be secure?

What if the business has several locations?

Does this work in my country?

What is MyWiFi?

What happens if you purchase a device from shop.mywifi.io and the client cancels?

What's included with the Enterprise plan?

How do I find out my Device MAC address?

How do you setup a client with multiple venues within the location, such as a Hotel?

Does every location require an Access Point?

Where can I download firmware for my router?

What is the user limit of the SH100?

Session Times Overview & Use Cases

Why are the ports on the back of the pre-programmed Hotspot disabled?

When multiple routers are used, how does a customer connect to the network?

My router is showing "offline" or "Never Connected"

Why choose free Wi-Fi over data?

Where can I find a list of supported devices?

What is a mesh network and how does it work?

How do I reset my router?

When deploying multiple routers at the same location, do they have to be the same model?

Can you use a router as a switch?

Why do my AdSense Ads show as code in my Campaign?

Why am I receiving a 400 error when trying to login with Instagram?

Why is Open Mesh/Cloudtrax not reporting Presence Analytics?

Why is my Gmail app is not working in my Automation?

Why am I receiving demo page when visiting my Custom Social Portal?

Where is the Website Template?

Why am I seeing so many Automation errors?

Why can’t I upload an image to my Campaign?

How do I set up up CNAMEs for my Custom Domains?

Why am I not seeing the Splash page after Adding Cloudtrax by API?

Why am I receiving an 18005 error when flashing my TP-Link device?

Why am I receiving the generic Demo Campaign when I login?

Which login apps capture names and email addresses?

Why Don’t I see my Campaign’s SSID?

Why am I receiving an error when trying to add a UniFi device?

Do you offer Corporate Website Customization?

Why am I getting an error when trying to create a campaign/location from Facebook?

Why am I receiving a URL blocked error when I try to login with Facebook?

Why is my Mikrotik device not displaying the Splash Page?

Why am I receiving the error "Make sure your CNAME is pointed correctly"?

Why are Guests are not seeing the Splash Page when they login?

Why are my Ads not redirecting when clicked on?

How can I test my social logins?

Why is my device showing online when it is disconnected?

Why is the SH100 showing slow bandwidth speeds?

How can I customize my Sales CRM Previews?

Why are my Automations being withheld?

How far back does accessible Analytics data go?

Why am I not seeing Presence Analytics on the SH100?

How can I create/edit an email for my Automation?

What are session limits?

Why is my custom app not available in my Campaign?

Do you supply me with a router?

When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?

Will I need technical assistance to set this up?

I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?

Where do I find the analytics for each location?

Why can I no longer access my router's Admin console?

Do I need to have Social Media accounts to use MyWiFi?

Do I need an internet connection to use MyWiFi?

Can you have more than one campaign per location?

Which retargeting service do you recommend?

Do you need to setup a Facebook App for each client?

Where can I find Guest data from logins?

Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?

What is the shipping cost and how long will it take to get my unit?

How does the MyWiFi Platform work?

Do I have to be technical to use MyWiFi?

What Cloud Controllers does MyWiFi integrate with?

What is the typical signal range of a Social Powered Hotspot?

Will I receive a tracking number for the package?

How to Change Your Subscription Plan

Which social network login options do you support?

How do I allow my client to preview their campaign?

Can my clients login and manage their own campaigns?

What languages do you support?

Will my customers know I am using MyWiFi?

How much bandwidth does my Internet Speed need to be?

Do you ship to my country?

Can I limit the amount of bandwidth and time users can consume?

I already have a Wi-Fi router, why do I need a new device?

How does advertising work with Social Powered Wi-Fi Marketing?

What is the user limit of a Social Powered Hotspot?

Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?

What is the minimum recommended Internet speed to use a Social Powered Hotspot?

What hardware can I use with MyWiFi?

Can I see how many customers have connected to Social Wi-Fi campaigns?

Can I use my own social connection apps?

Do you provide marketing materials with your Social Wi-Fi Marketing program?

Which autoresponders do you currently integrate with?

What can I charge my clients for Social Powered Wi-Fi Marketing services?

What type of campaigns can I create?

MyWiFi Features

MyWiFi Benefits

Where can I find the Members Area?

List of All Platform Features

Glossary of Wi-Fi and Networking Terms

Submitting A New Feature Request

MyWiFi API Documentation

All Categories

Getting Started

New to MyWiFi? Start here!

14 articles by 3 authors

Devices & Hardware

How to connect and integrate hardware

47 articles by 3 authors

Locations

How to create and manage locations

9 articles by 2 authors

Campaigns

How to customize your Wi-Fi experience

17 articles by 2 authors

Login Apps

How to connect social login apps

17 articles by 3 authors

Marketing Automation

How to connect 3rd party integrations

20 articles by 3 authors

Analytics & Reports

How to analyze and export guest data

7 articles by 2 authors

Clients Manager

How to create and manage sub-user access

7 articles by 3 authors

Sales CRM

How to prospect and close more deals

3 articles by 1 author

Ads Manager

How to monetize your network with ads

3 articles by 1 author

Privacy & Compliance

Data security, privacy and the GDPR

12 articles by 1 author

Troubleshooting

Find solutions to common problems

13 articles by 1 author

FAQs

Frequently Asked Questions

100 articles by 3 authors

Resources

Additional tools and information

6 articles by 1 author

Developers

API access and custom integrations

1 article by 1 author

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