Contacting Technical Support
What you will need:
- MyWiFi Account.
How to Contact Support
- Select Support from the top menu.
- Or click on the chat icon in the bottom right corner of the screen.
General Inquiries and Support
For general inquiries and support, you can click the support icon in the bottom-right corner of this page or within the MyWiFi Platform.
When is Live Support Available?
Monday - Friday, 9:00AM - 5:00PM EST
Suggested Practices before contacting support:
Prior to contacting support, please make sure that you search through our Knowledge Base.
You may do so by clicking the search bar at the top of the screen or within the chat bubble.
Network Setup Questions
It’s also important for you to know that our technical support staff will not be able to provide you with any network setup or device configuration advice.
To receive this advice we recommend that you ask a local networking professional or our Facebook group of experienced Wi-Fi marketers and MyWiFi Platform users.
How to Expedite Your Support Request
To expedite your support request it's important to provide as much detail as possible about what is going on.
In most cases, we need the following information:
- Your MyWiFi account email address
- Name of the Campaign
- Name of the Device
- Live Campaign URL (not the URL inside the app)
- What is the expected outcome
Case Specific Information
- Login details for any 3rd party integrations
- Domain names