Device Connection Issues

Why is my router is showing offline/never connected?

Device not online - This applies to devices flashed with our Firmware.. My router is showing offline/never connected and I cannot get it to connect, what can I do? First, check that the social hotspo…

Thomas
Updated 2 years ago by Thomas

Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)

A device not displaying the campaign SSID is the most common type of device connection issue. My device is not displaying the campaign> SSID in my network list. How can I fix this? Ensure your MyWiFi…

Thomas
Updated 2 years ago by Thomas

How Can I Manually Change My Device's IP Address?

The following will walk you through how to change the IP address on a device flashed with our Custom Firmware To change your router IP, please complete the following steps: Connect an Ethernet cable…

Thomas
Updated 2 years ago by Thomas

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