Platform Demo (Watch This First)
Locations Step-by-Step Guide
Devices Step-by-Step Guide
Campaigns Step-by-Step Guide
Connecting Your SH100 Hotspot
Account Management Overview
Contacting Technical Support
Managing your Account Details
Changing your Account Password
The Social Wi-Fi Guest Experience
How to whitelist MyWiFi emails to receive all announcements
Devices & Hardware
White Label Hardware
Enabling the DNS Content Filter
SH100 Firmware Upgrade
How To Install SH100 On Location
Presence Analytics for MyWiFi Networks Devices
SH100 Recovery Firmware Upgrade
Guest Hotspot Manual Firmware Upgrade
SH50 Guest Hotspot User Guide
Cisco Meraki Cloud Integration (Existing Manual Setup)
Cisco Meraki Presence Analytics (CMX) Integration
Cisco Meraki Cloud Integration (Automated API Setup)
Open Mesh CloudTrax API Integration
Open Mesh CloudTrax Integration (Manually)
Open Mesh CloudTrax Presence Analytics Integration
CloudTrax Demo (Video)
CloudTrax Setup Part 1: Overview
CloudTrax Setup Part 2: Creating A New Network
CloudTrax Setup Part 3: Configuring Your Network and SSIDs
CloudTrax Monitoring, Management and Troubleshooting
Cisco Enteprise Wireless
Firmware Installation for GLI GL-AR150 Devices
Firmware Installation For Nexx WT-3020F (Mini Device)
How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900
Compatible OpenWRT Devices
How to Install Linksys WRT160NL Firmware
List of Supported Hardware Devices
How to Set Session Time Limits
Automatic Firmware Updates for MyWiFi Supported Devices
Disabling and Deleting Devices
Supported Session Controls for Devices
White Label Radius Servers
Adding Devices to Your Location
Editing Location Settings
Add Sub-Users to Locations
How to Limit Bandwidth and Session Times Per Guest
Whitelisting and Blacklisting Devices
Smart Lists & Broadcast Actions
Default Language for Locations
Creating Campaigns From Facebook Pages
How to add Custom Terms & Conditions to your campaign
Create a Multi-Language campaign
Edit or Change your SSID
Creating Your Thank You Page
Adding a Redirect
Mobile Application Redirect
WhatsApp Post-Login Redirect
How To Use The Campaign Preview Link
Adding A Weather Widget
Add your Facebook Pixel for Ad Retargeting
Customizing Campaigns with CSS
Dynamic URL Merge Tags for Redirects
Branding Your Campaign
Advanced Campaign Settings
Email Custom Form
Text Message (SMS)
Credit Card Payments
Choosing Your Login Options
WYSIWYG Email Editor
Marketing Automation Overview
Dynamic Merge Tags for E-Mail / SMS - Automations
Analytics & Reports
Global Analytics Dashboard
Timeline Guest Stream
Location Analytics Overview
Exporting Your Guest Data
What is Presence Analytics?
Custom Analytics Report
Clients Manager Overview
Editing Users and User Access Levels
Creating Sub Users via API
Sub-Users → Clients Manager Update
Sending Analytics Reports to Your Clients
Privacy & Compliance
Privacy & Compliance Tools
Who Does The GDPR Apply To?
The GDPR Obligations for EU Channel Partners
The GDPR Platform Compliance Process
The GDPR Overview
About Compliance and Consent
Device Connection Issues
Why is my router is showing offline/never connected?
Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)
How Can I Manually Change My Device's IP Address?
Social App Issues
MAC Address Issues
I Entered the Wrong MAC Address. How Can I fix it?
Why Does My MAC Address Not Match the Default SSID?
Landing Page Issues
Why aren't my guests seeing a landing page?
Why Are Guests Unable to Access the Splash Page on Open Mesh?
Why Are Guests Unable to Access the Splash Page? (Flashed Device)
Mikrotik Configuration Troubleshooting
Do repeat users have to login on each visit?
Why is Google Login not supported?
Logging Off A Connected User
Which connection methods does MyWiFi support?
How do I approach a customer who is already receiving Free Wi-Fi?
What if I have customers that don’t use social media?
Where can I get routers?
Will my business/personal internet be secure?
What if the business has several locations?
Does this work in my country?
What is MyWiFi?
What happens if you purchase a device from shop.mywifi.io and the client cancels?
What's included with the Enterprise plan?
How do I find out my Device MAC address?
How do you setup a client with multiple venues within the location, such as a Hotel?
Does every location require an Access Point?
Where can I download firmware for my router?
What is the user limit of the SH100?
Session Times Overview & Use Cases
Why are the ports on the back of the pre-programmed Hotspot disabled?
When multiple routers are used, how does a customer connect to the network?
My router is showing "offline" or "Never Connected"
Why choose free Wi-Fi over data?
Where can I find a list of supported devices?
What is a mesh network and how does it work?
How do I reset my router?
When deploying multiple routers at the same location, do they have to be the same model?
Can you use a router as a switch?
Why do my AdSense Ads show as code in my Campaign?
Why am I receiving a 400 error when trying to login with Instagram?
Why is Open Mesh/Cloudtrax not reporting Presence Analytics?
Why is my Gmail app is not working in my Automation?
Why am I receiving demo page when visiting my Custom Social Portal?
Where is the Website Template?
Why am I seeing so many Automation errors?
Why can’t I upload an image to my Campaign?
How do I set up up CNAMEs for my Custom Domains?
Why am I not seeing the Splash page after Adding Cloudtrax by API?
Why am I receiving an 18005 error when flashing my TP-Link device?
Why am I receiving the generic Demo Campaign when I login?
Which login apps capture names and email addresses?
Why Don’t I see my Campaign’s SSID?
Why am I receiving an error when trying to add a UniFi device?
Do you offer Corporate Website Customization?
Why am I getting an error when trying to create a campaign/location from Facebook?
Why am I receiving a URL blocked error when I try to login with Facebook?
Why is my Mikrotik device not displaying the Splash Page?
Why am I receiving the error "Make sure your CNAME is pointed correctly"?
Why are Guests are not seeing the Splash Page when they login?
Why are my Ads not redirecting when clicked on?
How can I test my social logins?
Why is my device showing online when it is disconnected?
Why is the SH100 showing slow bandwidth speeds?
How can I customize my Sales CRM Previews?
Why are my Automations being withheld?
How far back does accessible Analytics data go?
Why am I not seeing Presence Analytics on the SH100?
How can I create/edit an email for my Automation?
What are session limits?
Why is my custom app not available in my Campaign?
Do you supply me with a router?
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Will I need technical assistance to set this up?
I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?
Where do I find the analytics for each location?
Why can I no longer access my router's Admin console?
Do I need to have Social Media accounts to use MyWiFi?
Do I need an internet connection to use MyWiFi?
Can you have more than one campaign per location?
Which retargeting service do you recommend?
Do you need to setup a Facebook App for each client?
Where can I find Guest data from logins?
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
What is the shipping cost and how long will it take to get my unit?
How does the MyWiFi Platform work?
Do I have to be technical to use MyWiFi?
What Cloud Controllers does MyWiFi integrate with?
What is the typical signal range of a Social Powered Hotspot?
Will I receive a tracking number for the package?
How to Change Your Subscription Plan
Which social network login options do you support?
How do I allow my client to preview their campaign?
Can my clients login and manage their own campaigns?
What languages do you support?
Will my customers know I am using MyWiFi?
How much bandwidth does my Internet Speed need to be?
Do you ship to my country?
Can I limit the amount of bandwidth and time users can consume?
I already have a Wi-Fi router, why do I need a new device?
How does advertising work with Social Powered Wi-Fi Marketing?
What is the user limit of a Social Powered Hotspot?
Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
What hardware can I use with MyWiFi?
Can I see how many customers have connected to Social Wi-Fi campaigns?
Can I use my own social connection apps?
Do you provide marketing materials with your Social Wi-Fi Marketing program?
Which autoresponders do you currently integrate with?
What can I charge my clients for Social Powered Wi-Fi Marketing services?
What type of campaigns can I create?
Where can I find the Members Area?
List of All Platform Features
Glossary of Wi-Fi and Networking Terms
Submitting A New Feature Request
The following is a process overview of how the MyWiFi platform enforces GDPR compliance for Channel Partners:
- All EU Locations have GDPR Toggle ON and ReadOnly [cannot be User disabled].
- Campaigns have an optional, customizable Opt-In Form and GDPR ON/OFF Toggle.
- Upon Guest Login - guest data is treated in GDPR compliant fashion IF Location:GDPR is ON AND/OR Campaign:GDPR is ON.
- We are performing tokenization of all Guest data as the Guest performs the Login Process.
- If the Guest does not complete the Login Process, the tokenized guest data is discarded within 48 hours, after which time it is not accessible by any other systems.
- First Step of Splash Page / Login Experience is to swipe "Agree" button. You cannot proceed to Login without Agreeing to the Terms and Conditions.
- When the Guest successfully completes the Login Process they are presented the Opt-In Form which allows them to confirm their consent (Opt-In / Opt-Out).
- Guests are Opted-Out by Default, unless they specify explicitly that they choose to Opt-In.
- If the Guest confirms consent (they selected Opt-In), the processes to run Automations [Webhooks, Data Push/Broadcast Integrations] on their data are activated and performed.
- If the Guest does NOT grant consent (they selected Opt-Out), NO Automations [Webhooks, Data Push/Broadcast Integrations] will be performed on their data, ever.
- If the Guest does NOT grant consent (they selected Opt-Out) then we save a pseudonymized representation of their sensitive Guest data points [E-Mail and/or Phone Number] This is a one way hash and the real e-mail address and/or phone number cannot be retrieved to their original values.
- The pseudonymized Guest data we store allows us to continue to perform functionality such as "One Click Welcome Back" and generate appropriate reports and data aggregations, but without being able to retrieve the actual sensitive Guest data, it cannot be used for any personally identifiable means or for any direct communication.
- Guests can enter their E-Mail Address or Phone Number to get link that gives them access to their Guest Data Dashboard, which contains all data points we have collected that's associated to that Email Address / Phone Number.
- Guests can change their Opt-In state to an Opt-Out from the Guest Data Dashboard [this will upon execution, pseudonymize their sensitive data and prevent anybody or any system from accessing it in the future and preventing any Automations from running from that point forward].
- Guests can delete their data profiles from the Guest Data Dashboard [this will delete all data associated to their Data Profile].
- We do NOT store cookies on Guests' browsers.
- Social User Profiles in Platform indicate Guest consent choice [Opt-In / Opt-Out].
- Social User Profiles in Platform indicate GDPR compliance and blur the pseudonymized sensitive data [Email Address / GDPR] for Guests that have Opted-Out.
- Social User Contact List in Platform indicate [Guest consent choice] Opt-In / Opt-Out.
- Social User Contact List Exports in Platform indicate Opt-In / Opt-Out consent choice and contain pseudonymize data if Guest Opted-Out.