General

Do repeat users have to login on each visit?

Every time a Guest connects to your Wi-Fi network we save their MAC address (unique device identifier). That means, whenever they come back and re-connect, we know who it is. Therefore, returning Gue…

Updated 2 years ago

Why is Google Login not supported?

Why do you not support Google OAuth as a Login Type anymore? If you have seen some of our older guides and documentation, you might have noticed that we have previously supported Google OAuth as a lo…

Updated 2 years ago

Logging Off A Connected User

If an authenticated Wi-Fi user wants to logoff the MyWiFi network, follow the steps below: Open up a browser while logged into the MyWiFi network. Type in the URL address bar: http://logout or the wo…

Updated 2 years ago

Which connection methods does MyWiFi support?

MyWiFi offers the ability to your customers to log in with Facebook, Twitter, LinkedIn, Instagram, VKontakte, Email, SMS, and Credit Card..

Updated 2 years ago

How do I approach a customer who is already receiving Free Wi-Fi?

The key to remember is that you are offering more than just a free internet connection – you are offering a Social Powered Wi-Fi connection that captures valuable customer data and will build email l…

Updated 2 years ago

What if I have customers that don’t use social media?

That's okay. MyWiFi gives you the ability to offer login via email address where you can request identifying information in addition to just an email address. There is also the option to allow users…

Updated 2 years ago

Where can I get routers?

You can buy pre-configured routers from us, they can be found here. You may also purchase your own routers and flash our custom firmware yourself, see our list of supported devices. The firmware down…

Updated 2 years ago

Will my business/personal internet be secure?

Yes! In fact, it will be more secure. No more handing out or posting your networks password. Simply password protect your main router with a password, don't share it with your customers. Then plug yo…

Updated 2 years ago

What if the business has several locations?

MyWiFi will work in all locations. As long as there is an internet connection at the location you can install a MyWiFi router. You can assign different campaigns to each location or use the same one…

Updated 2 years ago

Does this work in my country?

Yes! Our Social Wi-Fi Marketing program is a cloud solution and simply requires an Internet connection to be managed - anywhere in the world. Our landing pages can be translated into any language for…

Updated 2 years ago

What is MyWiFi?

MyWiFi allows you to offer your customers an internet connection in a manner that benefits you by acting as an effective channel for marketing your business. In order to access your wireless connecti…

Updated 2 years ago

What happens if you purchase a device from shop.mywifi.io and the client cancels?

You can downgrade your monthly subscription and disable the device. Any hardware purchased from MyWiFi is yours to keep. You can downgrade your plan within the dashboard by going to My Account > Plan…

Updated 2 years ago

What's included with the Enterprise plan?

Updated 2 years ago

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