Why Does My MAC Address Not Match the Default SSID?
There is a known issue with some MAC addresses on flashed devices NOT matching the MyWiFi _SSID.
Typically in this scenario, one or two of the digits contained in the MAC address are different than the MyWiFi SSID provided from the firmware.
- Please verify that the MAC address used when adding the device to the platform matches the MyWiFi_SSID. If the MAC address does not match the MyWiFi_SSID, re-Add the device to the platform using the one contained within the SSID as seen below. (Adding Devices)
- If the device connectivity issue is NOT resolved, please follow the troubleshooting steps for My Device Will Not Display the Campaign SSID (Flashed Device)