Platform Demo (Watch This First)
Locations Step-by-Step Guide
Devices Step-by-Step Guide
Campaigns Step-by-Step Guide
Connecting Your SH100 Hotspot
Account Management Overview
Contacting Technical Support
Managing your Account Details
Changing your Account Password
The Social Wi-Fi Guest Experience
How to whitelist MyWiFi emails to receive all announcements
Devices & Hardware
White Label Hardware
Enabling the DNS Content Filter
SH100 Firmware Upgrade
How To Install SH100 On Location
Presence Analytics for MyWiFi Networks Devices
SH100 Recovery Firmware Upgrade
Guest Hotspot Manual Firmware Upgrade
SH50 Guest Hotspot User Guide
Cisco Meraki Cloud Integration (Existing Manual Setup)
Cisco Meraki Presence Analytics (CMX) Integration
Cisco Meraki Cloud Integration (Automated API Setup)
Open Mesh CloudTrax API Integration
Open Mesh CloudTrax Integration (Manually)
Open Mesh CloudTrax Presence Analytics Integration
CloudTrax Demo (Video)
CloudTrax Setup Part 1: Overview
CloudTrax Setup Part 2: Creating A New Network
CloudTrax Setup Part 3: Configuring Your Network and SSIDs
CloudTrax Monitoring, Management and Troubleshooting
Cisco Enteprise Wireless
Firmware Installation for GLI GL-AR150 Devices
Firmware Installation For Nexx WT-3020F (Mini Device)
How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900
Compatible OpenWRT Devices
How to Install Linksys WRT160NL Firmware
List of Supported Hardware Devices
How to Set Session Time Limits
Automatic Firmware Updates for MyWiFi Supported Devices
Disabling and Deleting Devices
Supported Session Controls for Devices
White Label Radius Servers
Adding Devices to Your Location
Editing Location Settings
Add Sub-Users to Locations
How to Limit Bandwidth and Session Times Per Guest
Whitelisting and Blacklisting Devices
Smart Lists & Broadcast Actions
Default Language for Locations
Creating Campaigns From Facebook Pages
How to add Custom Terms & Conditions to your campaign
Create a Multi-Language campaign
Edit or Change your SSID
Creating Your Thank You Page
Adding a Redirect
Mobile Application Redirect
WhatsApp Post-Login Redirect
How To Use The Campaign Preview Link
Adding A Weather Widget
Add your Facebook Pixel for Ad Retargeting
Customizing Campaigns with CSS
Dynamic URL Merge Tags for Redirects
Branding Your Campaign
Advanced Campaign Settings
Email Custom Form
Text Message (SMS)
Credit Card Payments
Choosing Your Login Options
WYSIWYG Email Editor
Marketing Automation Overview
Dynamic Merge Tags for E-Mail / SMS - Automations
Analytics & Reports
Global Analytics Dashboard
Timeline Guest Stream
Location Analytics Overview
Exporting Your Guest Data
What is Presence Analytics?
Custom Analytics Report
Clients Manager Overview
Editing Users and User Access Levels
Creating Sub Users via API
Sub-Users → Clients Manager Update
Sending Analytics Reports to Your Clients
Privacy & Compliance
Privacy & Compliance Tools
Who Does The GDPR Apply To?
The GDPR Obligations for EU Channel Partners
The GDPR Platform Compliance Process
The GDPR Overview
About Compliance and Consent
Device Connection Issues
Why is my router is showing offline/never connected?
Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)
How Can I Manually Change My Device's IP Address?
Social App Issues
MAC Address Issues
I Entered the Wrong MAC Address. How Can I fix it?
Why Does My MAC Address Not Match the Default SSID?
Landing Page Issues
Why aren't my guests seeing a landing page?
Why Are Guests Unable to Access the Splash Page on Open Mesh?
Why Are Guests Unable to Access the Splash Page? (Flashed Device)
Mikrotik Configuration Troubleshooting
Do repeat users have to login on each visit?
Why is Google Login not supported?
Logging Off A Connected User
Which connection methods does MyWiFi support?
How do I approach a customer who is already receiving Free Wi-Fi?
What if I have customers that don’t use social media?
Where can I get routers?
Will my business/personal internet be secure?
What if the business has several locations?
Does this work in my country?
What is MyWiFi?
What happens if you purchase a device from shop.mywifi.io and the client cancels?
What's included with the Enterprise plan?
How do I find out my Device MAC address?
How do you setup a client with multiple venues within the location, such as a Hotel?
Does every location require an Access Point?
Where can I download firmware for my router?
What is the user limit of the SH100?
Session Times Overview & Use Cases
Why are the ports on the back of the pre-programmed Hotspot disabled?
When multiple routers are used, how does a customer connect to the network?
My router is showing "offline" or "Never Connected"
Why choose free Wi-Fi over data?
Where can I find a list of supported devices?
What is a mesh network and how does it work?
How do I reset my router?
When deploying multiple routers at the same location, do they have to be the same model?
Can you use a router as a switch?
Why do my AdSense Ads show as code in my Campaign?
Why am I receiving a 400 error when trying to login with Instagram?
Why is Open Mesh/Cloudtrax not reporting Presence Analytics?
Why is my Gmail app is not working in my Automation?
Why am I receiving demo page when visiting my Custom Social Portal?
Where is the Website Template?
Why am I seeing so many Automation errors?
Why can’t I upload an image to my Campaign?
How do I set up up CNAMEs for my Custom Domains?
Why am I not seeing the Splash page after Adding Cloudtrax by API?
Why am I receiving an 18005 error when flashing my TP-Link device?
Why am I receiving the generic Demo Campaign when I login?
Which login apps capture names and email addresses?
Why Don’t I see my Campaign’s SSID?
Why am I receiving an error when trying to add a UniFi device?
Do you offer Corporate Website Customization?
Why am I getting an error when trying to create a campaign/location from Facebook?
Why am I receiving a URL blocked error when I try to login with Facebook?
Why is my Mikrotik device not displaying the Splash Page?
Why am I receiving the error "Make sure your CNAME is pointed correctly"?
Why are Guests are not seeing the Splash Page when they login?
Why are my Ads not redirecting when clicked on?
How can I test my social logins?
Why is my device showing online when it is disconnected?
Why is the SH100 showing slow bandwidth speeds?
How can I customize my Sales CRM Previews?
Why are my Automations being withheld?
How far back does accessible Analytics data go?
Why am I not seeing Presence Analytics on the SH100?
How can I create/edit an email for my Automation?
What are session limits?
Why is my custom app not available in my Campaign?
Do you supply me with a router?
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Will I need technical assistance to set this up?
I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?
Where do I find the analytics for each location?
Why can I no longer access my router's Admin console?
Do I need to have Social Media accounts to use MyWiFi?
Do I need an internet connection to use MyWiFi?
Can you have more than one campaign per location?
Which retargeting service do you recommend?
Do you need to setup a Facebook App for each client?
Where can I find Guest data from logins?
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
What is the shipping cost and how long will it take to get my unit?
How does the MyWiFi Platform work?
Do I have to be technical to use MyWiFi?
What Cloud Controllers does MyWiFi integrate with?
What is the typical signal range of a Social Powered Hotspot?
Will I receive a tracking number for the package?
How to Change Your Subscription Plan
Which social network login options do you support?
How do I allow my client to preview their campaign?
Can my clients login and manage their own campaigns?
What languages do you support?
Will my customers know I am using MyWiFi?
How much bandwidth does my Internet Speed need to be?
Do you ship to my country?
Can I limit the amount of bandwidth and time users can consume?
I already have a Wi-Fi router, why do I need a new device?
How does advertising work with Social Powered Wi-Fi Marketing?
What is the user limit of a Social Powered Hotspot?
Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
What hardware can I use with MyWiFi?
Can I see how many customers have connected to Social Wi-Fi campaigns?
Can I use my own social connection apps?
Do you provide marketing materials with your Social Wi-Fi Marketing program?
Which autoresponders do you currently integrate with?
What can I charge my clients for Social Powered Wi-Fi Marketing services?
What type of campaigns can I create?
Where can I find the Members Area?
List of All Platform Features
Glossary of Wi-Fi and Networking Terms
Submitting A New Feature Request
Updated by Kevin Zicherman
Step 1: Create an Owner Account
The first time you use CloudTrax, you need to create an Owner Account. This account will be your login for all networks you create, and allow you to manage all subordinate user accounts.
From CloudTrax.com, click the “Create Account” button on the top right. You’ll see a page similar to the one below.
Fill in the following information:
Name: For your reference when managing users from the owner or administrator account views.
Email: This is your master login you will use to access ALL networks you create or have been granted permissions to. It allows you to login once and edit/view all your networks. You must use a valid email that you have access to so you can verify your account and confirm password changes if necessary in the future.
Password: This is your accounts' password. It can be used with the above email name to access all of your networks. Make this password different from the individual network passwords you’ll create later.
When finished, click “Create/Edit” to save your account settings. In a few moments, you’ll receive an email asking you to confirm the account you just created. Just click on the “Verify Account” link to create your new CloudTrax Master Login.
Step 2: Create a new network
You’ll automatically be taken to a page, similar to the one below, to create your first network.
Fill in the following information:
- Network name: This is the name you want to give this specific network. You will use this name to make changes to the network, display reports, etc.
- Network Group: This determines which user accounts will administrate this network.
- Location: Enter a street address for the first access point. To add access points, you will be shown a map that you click on to place access points. By entering an address here, you will be centered on the correct location for your network.
- Application Reporting: This will set whether the Application Reporting function is enabled by default on this network, which will provide more in-depth reporting on the sort of traffic on your network.
- Network Type: This gives us an idea of how you are using CloudTrax so we can find more ways to improve.
- Clone Network?: If you wish to carry over your network settings from an already existing CloudTrax network under your same account, you can choose to clone that networks' settings here.
When finished, click “Create” to save your new network settings.
Note: Once you have your first network, you’ll access the “create network” page from the bottom of the Networks dropdown on any network “Edit” page.
Step 3: Add access points to your network
It’s time to let CloudTrax know which access points you want to include in the network. Adding them to CloudTrax will allow you to manage and monitor the access points from anywhere.
Navigate to the Manage > Access Points screen.
There are three options to add access points to your network: click the "Add New" button to add access points one at a time by clicking on a map, or use the down arrow to the right of that to add access points in bulk.
If you add access points the default way, you’ll be taken to the Map tab of the Access Points page. A Google map, centered on the address you entered when you created the network, will show a popup to enter your first access point. You can often (depending on location) click the “Satellite” view button and zoom in for a closer look.
Fill in the following information:
Name: Enter a name for this access point. This name is used to reference its location and will be displayed in reports. It does not affect users.
MAC address: A MAC address is a sequence of 12 numbers and the letters A-F often separated by colons (Eg: AC:86:74:8B:45:20). This can be found on a label on the bottom of the router and on the side of the product box.
Description: You can enter optional descriptive text that will be shown on the reports. This is typically used to keep notes on where the access point is installed, etc.
Click “Add” and repeat the process for each additional access point.
Quick Tip: Moving access points you’ve already placed
Didn’t get the placement of an access point quite right? You can move it around by clicking and dragging an access point to a new location.
If you need to add a large number of access points, you may want to add them in bulk. You can do so two ways: by entering the MAC addresses in a text field (one per line), or by uploading a list of access points (along with optional name, location, channel overrides, etc.) in a CSV file.
For both of these options, your access points will be added to the map based on your network location (similar to how the CloudTrax iOS and Android apps add access points). You can reposition these access points on the map after adding them.
When adding by CSV, the CSV file must be in a specific format. You can download a sample CSV file here.
Step 4: Install the access points
Once your access points are added to CloudTrax, it’s time to install them. If you're using an enclosure, video installation guides are available here.
First, connect your Gateway unit to the Internet with an Ethernet cable. This can be plugged in directly to your high-speed modem (if it has a single Ethernet port, power cycle it first), or it can be fed from a router or switch. If it can get an Internet connection through the cable, it’ll connect to CloudTrax. Once the Ethernet cable is plugged in, connect power.
Next, plug in additional access points as either gateways (connected to Ethernet) or repeaters, connected only to power.
To ensure strong, consistent signal coverage, follow these guidelines:
- Place your gateway in the center of the network. For most devices, every time data is transmitted over one repeater hop, it loses half its speed. A central gateway minimizes the number of hops required.
- Never go through more than three to four walls or floors.
- Never go more than 50-150 feet (depending on building materials) between access points.
- Install no more than about five repeaters to every one gateway.
Once all access points are plugged in, you should see them turn green on the CloudTrax Network Status page in about 5 to 15 minutes. For more detailed information on planning and optimizing your network, see the Network Planning Guide.
Your Gateway as central to the area you want to cover as possible. Place repeaters around this gateway to extend coverage, as shown here. Adding more gateways as you expand the network helps ensure consistent speeds and improves reliability.