Platform Demo (Watch This First)
Locations Step-by-Step Guide
Devices Step-by-Step Guide
Campaigns Step-by-Step Guide
Connecting Your SH100 Hotspot
Account Management Overview
Contacting Technical Support
Managing your Account Details
Changing your Account Password
The Social Wi-Fi Guest Experience
How to whitelist MyWiFi emails to receive all announcements
Devices & Hardware
White Label Hardware
Enabling the DNS Content Filter
SH100 Firmware Upgrade
How To Install SH100 On Location
Presence Analytics for MyWiFi Networks Devices
SH100 Recovery Firmware Upgrade
Guest Hotspot Manual Firmware Upgrade
SH50 Guest Hotspot User Guide
Cisco Meraki Cloud Integration (Existing Manual Setup)
Cisco Meraki Presence Analytics (CMX) Integration
Cisco Meraki Cloud Integration (Automated API Setup)
Open Mesh CloudTrax API Integration
Open Mesh CloudTrax Integration (Manually)
Open Mesh CloudTrax Presence Analytics Integration
CloudTrax Demo (Video)
CloudTrax Setup Part 1: Overview
CloudTrax Setup Part 2: Creating A New Network
CloudTrax Setup Part 3: Configuring Your Network and SSIDs
CloudTrax Monitoring, Management and Troubleshooting
Cisco Enteprise Wireless
Firmware Installation for GLI GL-AR150 Devices
Firmware Installation For Nexx WT-3020F (Mini Device)
How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900
Compatible OpenWRT Devices
How to Install Linksys WRT160NL Firmware
List of Supported Hardware Devices
How to Set Session Time Limits
Automatic Firmware Updates for MyWiFi Supported Devices
Disabling and Deleting Devices
Supported Session Controls for Devices
White Label Radius Servers
Adding Devices to Your Location
Editing Location Settings
Add Sub-Users to Locations
How to Limit Bandwidth and Session Times Per Guest
Whitelisting and Blacklisting Devices
Smart Lists & Broadcast Actions
Default Language for Locations
Creating Campaigns From Facebook Pages
How to add Custom Terms & Conditions to your campaign
Create a Multi-Language campaign
Edit or Change your SSID
Creating Your Thank You Page
Adding a Redirect
Mobile Application Redirect
WhatsApp Post-Login Redirect
How To Use The Campaign Preview Link
Adding A Weather Widget
Add your Facebook Pixel for Ad Retargeting
Customizing Campaigns with CSS
Dynamic URL Merge Tags for Redirects
Branding Your Campaign
Advanced Campaign Settings
Email Custom Form
Text Message (SMS)
Credit Card Payments
Choosing Your Login Options
WYSIWYG Email Editor
Marketing Automation Overview
Dynamic Merge Tags for E-Mail / SMS - Automations
Analytics & Reports
Global Analytics Dashboard
Timeline Guest Stream
Location Analytics Overview
Exporting Your Guest Data
What is Presence Analytics?
Custom Analytics Report
Clients Manager Overview
Editing Users and User Access Levels
Creating Sub Users via API
Sub-Users → Clients Manager Update
Sending Analytics Reports to Your Clients
Privacy & Compliance
Privacy & Compliance Tools
Who Does The GDPR Apply To?
The GDPR Obligations for EU Channel Partners
The GDPR Platform Compliance Process
The GDPR Overview
About Compliance and Consent
Device Connection Issues
Why is my router is showing offline/never connected?
Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)
How Can I Manually Change My Device's IP Address?
Social App Issues
MAC Address Issues
I Entered the Wrong MAC Address. How Can I fix it?
Why Does My MAC Address Not Match the Default SSID?
Landing Page Issues
Why aren't my guests seeing a landing page?
Why Are Guests Unable to Access the Splash Page on Open Mesh?
Why Are Guests Unable to Access the Splash Page? (Flashed Device)
Mikrotik Configuration Troubleshooting
Do repeat users have to login on each visit?
Why is Google Login not supported?
Logging Off A Connected User
Which connection methods does MyWiFi support?
How do I approach a customer who is already receiving Free Wi-Fi?
What if I have customers that don’t use social media?
Where can I get routers?
Will my business/personal internet be secure?
What if the business has several locations?
Does this work in my country?
What is MyWiFi?
What happens if you purchase a device from shop.mywifi.io and the client cancels?
What's included with the Enterprise plan?
How do I find out my Device MAC address?
How do you setup a client with multiple venues within the location, such as a Hotel?
Does every location require an Access Point?
Where can I download firmware for my router?
What is the user limit of the SH100?
Session Times Overview & Use Cases
Why are the ports on the back of the pre-programmed Hotspot disabled?
When multiple routers are used, how does a customer connect to the network?
My router is showing "offline" or "Never Connected"
Why choose free Wi-Fi over data?
Where can I find a list of supported devices?
What is a mesh network and how does it work?
How do I reset my router?
When deploying multiple routers at the same location, do they have to be the same model?
Can you use a router as a switch?
Why do my AdSense Ads show as code in my Campaign?
Why am I receiving a 400 error when trying to login with Instagram?
Why is Open Mesh/Cloudtrax not reporting Presence Analytics?
Why is my Gmail app is not working in my Automation?
Why am I receiving demo page when visiting my Custom Social Portal?
Where is the Website Template?
Why am I seeing so many Automation errors?
Why can’t I upload an image to my Campaign?
How do I set up up CNAMEs for my Custom Domains?
Why am I not seeing the Splash page after Adding Cloudtrax by API?
Why am I receiving an 18005 error when flashing my TP-Link device?
Why am I receiving the generic Demo Campaign when I login?
Which login apps capture names and email addresses?
Why Don’t I see my Campaign’s SSID?
Why am I receiving an error when trying to add a UniFi device?
Do you offer Corporate Website Customization?
Why am I getting an error when trying to create a campaign/location from Facebook?
Why am I receiving a URL blocked error when I try to login with Facebook?
Why is my Mikrotik device not displaying the Splash Page?
Why am I receiving the error "Make sure your CNAME is pointed correctly"?
Why are Guests are not seeing the Splash Page when they login?
Why are my Ads not redirecting when clicked on?
How can I test my social logins?
Why is my device showing online when it is disconnected?
Why is the SH100 showing slow bandwidth speeds?
How can I customize my Sales CRM Previews?
Why are my Automations being withheld?
How far back does accessible Analytics data go?
Why am I not seeing Presence Analytics on the SH100?
How can I create/edit an email for my Automation?
What are session limits?
Why is my custom app not available in my Campaign?
Do you supply me with a router?
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Will I need technical assistance to set this up?
I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?
Where do I find the analytics for each location?
Why can I no longer access my router's Admin console?
Do I need to have Social Media accounts to use MyWiFi?
Do I need an internet connection to use MyWiFi?
Can you have more than one campaign per location?
Which retargeting service do you recommend?
Do you need to setup a Facebook App for each client?
Where can I find Guest data from logins?
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
What is the shipping cost and how long will it take to get my unit?
How does the MyWiFi Platform work?
Do I have to be technical to use MyWiFi?
What Cloud Controllers does MyWiFi integrate with?
What is the typical signal range of a Social Powered Hotspot?
Will I receive a tracking number for the package?
How to Change Your Subscription Plan
Which social network login options do you support?
How do I allow my client to preview their campaign?
Can my clients login and manage their own campaigns?
What languages do you support?
Will my customers know I am using MyWiFi?
How much bandwidth does my Internet Speed need to be?
Do you ship to my country?
Can I limit the amount of bandwidth and time users can consume?
I already have a Wi-Fi router, why do I need a new device?
How does advertising work with Social Powered Wi-Fi Marketing?
What is the user limit of a Social Powered Hotspot?
Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
What hardware can I use with MyWiFi?
Can I see how many customers have connected to Social Wi-Fi campaigns?
Can I use my own social connection apps?
Do you provide marketing materials with your Social Wi-Fi Marketing program?
Which autoresponders do you currently integrate with?
What can I charge my clients for Social Powered Wi-Fi Marketing services?
What type of campaigns can I create?
Where can I find the Members Area?
List of All Platform Features
Glossary of Wi-Fi and Networking Terms
Submitting A New Feature Request
Updated by Kevin Zicherman
Step 5: Configure your network
Your network should now be up and running, but there’s a lot we can do to customize it to meet your specific needs. We’ll walk you through the most common settings here.
Configure > General Settings
The General Settings tab controls network-wide settings. This will be partially filled in with the information you used to create the network.
Network name: The login name for this network on the dashboard, and also the login ID to access this network individually by a site administrator. This is NOT your master login. This allows you to give access to only the network settings for that network without allowing access to your master account.
Location: This defaults to the first address you entered when setting up the network. You can change it at any time.
Time Zone: Used in displaying the local time on reports.
Password: The administrator password for this network. Again, this is only for this network and is not your master login password. It is also not the password your users will use to connect to the network. (not visible on User Management accounts)
Notes: Enter any unique notes for this installation you’d like to be able to refer to later.
Send Email Alerts: Enable this option to send notifications of AP outages to the email address(es) you enter below. The notification will be sent between 1 hour and 1 hour and 15 minutes of the AP being continuously offline.
Alert Emails: The email address notifications will be sent to if enabled. You can list multiple email addresses, separated by spaces.
CloudTrax allows you to control network access in a number of ways. Before users connect to the SSID, set up a WPA Pre-Shared Key, WPA Enterprise, or a MAC-based whitelist/blacklist. After users connect, you can present them with a splash page where they can click to enter, use a RADIUS-based username and password, a voucher code, or pay with PayPal. Click the links at the end of this document to learn more.
Configure > SSID 1, 2, 3...
Each CloudTrax device can broadcast four unique SSIDs that users can connect to. Each of these SSIDs are controlled independently in CloudTrax. Typically users have a mix of public SSIDs - with splash pages, bandwidth throttling, DNS filtering and client isolation - and private SSIDs, with WPA Enterprise authentication and access to LAN resources and other clients. When we created your network, we set the first SSID to be public and the second SSID to be private, but you can adjust these any way you wish.
We’ll go through most of the features you may want to enable or change. You can also learn more about voucher access, pay networks and more by following the links at the end of this document.
SSID name: The name you’d like users to see and connect to with their device. You can also check the box below to use each access point’s name for its SSID instead.
Enable: When selected, this SSID will broadcast on all access points in this network. When deselected, it won't broadcast but your settings will be saved.
Visible: When enabled, this SSID will advertise itself publicly so users can select it from their list of available networks. When disabled, users must enter the SSID name manually.
Band: Choose between which frequency you wish the SSID to broadcast on. (APs with only one frequency capacity will still only be able to use their designated frequency)
Both - Combined SSID: Both 2.4 GHz and 5 GHz broadcasts of the SSID will use the same name. Client devices will make their own roaming decisions on which frequency to connect to.
Both - Unique SSIDs: Clients capable of utilizing both bands will see two different SSID names for each frequency. The client device will stay connected to either the 2.4 GHz or the 5 GHz SSID name depending on which you select.
2.4 GHz only: This SSID will only utilize the 2.4 GHz frequency.
5 GHz only: This SSID will only utilize the 5 GHz frequency.
Authentication: Enable this to authenticate users with WPA-PSK or WPA-Enterprise at the time they connect to the SSID. This isn't required if you wish to authenticate users on a splash page.
Pre-shared key (Password): If you would like to secure your network with a password, enter it here. It must be eight characters or longer and contain no spaces.
WPA Enterprise: Uses 802.1x authentication that requires a unique username and password for each user.
Note: Enabling WPA2 only will require all clients to be compatible with the WPA2 encryption standard.
Captive Portal Settings
Bandwidth Throttling: Enable and set download/upload limits to set the maximum speeds users will get when connected to your network. You may want to set these to between 10 and 25 percent of the speed of your Internet connection, ensuring that one or two users can’t consume the entire available bandwidth.
Splash Page/Splash Page Type: Enable or disable the page users will see before connecting to your network. You can set this to Custom (hosted by CloudTrax), Facebook WiFi, or a hosted remotely version for advanced users.
Splash Page Authentication: Choose CloudTrax, RADIUS or HTTP Authentication. Read more here.
Failed Authentication Block: Choose how many attempts users will have to correctly enter their Voucher code. If the attempts fail, also set how long before the user can attempt to enter the voucher code again.
Client Force Timeout: Minutes client is idle (Idle Timeout) before showing splash page, or minutes between showing splash page regardless of activity (Force Timeout) for non-voucher access. 1 day=1440.
Require voucher: Require a valid voucher on splash pages. If unchecked, it will allow you to provide a basic tier of service at the rates and durations above and (optionally) faster service using vouchers or PayPal.
Redirect URL: The page to display after the splash page. Leave blank to display the user’s requested page.
Include user data in redirect URL: If set, additional information specific to the request is added as URL parameters when the final redirect occurs. The parameters node_mac, client_mac, and client_url will be set to the MAC addresses of the Access Point and Client, and the original request URL, respectively.
Block Unauthenticated Users: Block all ports until a client device has been authenticated. If unchecked, only browsing is blocked. When selected, unauthenticated users trying to access https websites will not be redirected to the splash page.
White List: MAC addresses, one per line that will NOT see the splash page, if enabled. Useful for game consoles that do not have a browser.
Walled Garden: Sites and resources (images and files for the splash page, etc.) users can visit prior to authentication.
Block LAN Access: Prevents users on this wireless network from accessing your wired LAN.
Client isolation: Prevents your wireless users from being able to access each other's computers and common for public networks. Unchecking this box will allow you to do things like share a printer attached to the network, but will also allow malicious users access to other users on the network. Uncheck this ONLY if you know all users have a firewall enabled on their computers.
DNS Intercept: Prevents client devices from overriding the DNS settings of the SSID, and instead uses the default gateway DNS, or the Alternate DNS address if set. Without DNS Intercept enabled; Block Clients, Splash Pages, and Alternate DNS will be disabled.
SMTP Redirect: Alternate SMTP server IP address for your network. This allows users to send SMTP email by using your ISP's SMTP server.
Alternate DNS: Alternate DNS server IP addresses, one per line, for this SSID. This setting will override your network-wide Alternate DNS settings on this SSID. This allows you to use services such as OpenDNS for content filtering, client tracking and more.
Access Control List: MAC addresses allowed to use this Access Point, one per line. All other users (MAC addresses) will not be able to browse on this access point. Leave blank to allow all MAC addresses (recommended).
Bridge to VLAN: Each SSID can be tagged with a number from 2-4094 so you can control traffic flow within your LAN. Using a VLAN automatically bridges the SSID to the LAN.
PayPal Item ID: You can require guests to pay for all service or enhanced service through PayPal. See the guides at the end of this document.