Platform Demo (Watch This First)
Locations Step-by-Step Guide
Devices Step-by-Step Guide
Campaigns Step-by-Step Guide
Connecting Your SH100 Hotspot
Account Management Overview
Contacting Technical Support
Managing your Account Details
Changing your Account Password
The Social Wi-Fi Guest Experience
How to whitelist MyWiFi emails to receive all announcements
Devices & Hardware
White Label Hardware
Enabling the DNS Content Filter
SH100 Firmware Upgrade
How To Install SH100 On Location
Presence Analytics for MyWiFi Networks Devices
SH100 Recovery Firmware Upgrade
Guest Hotspot Manual Firmware Upgrade
SH50 Guest Hotspot User Guide
Cisco Meraki Cloud Integration (Existing Manual Setup)
Cisco Meraki Presence Analytics (CMX) Integration
Cisco Meraki Cloud Integration (Automated API Setup)
Open Mesh CloudTrax API Integration
Open Mesh CloudTrax Integration (Manually)
Open Mesh CloudTrax Presence Analytics Integration
CloudTrax Demo (Video)
CloudTrax Setup Part 1: Overview
CloudTrax Setup Part 2: Creating A New Network
CloudTrax Setup Part 3: Configuring Your Network and SSIDs
CloudTrax Monitoring, Management and Troubleshooting
Cisco Enteprise Wireless
Firmware Installation for GLI GL-AR150 Devices
Firmware Installation For Nexx WT-3020F (Mini Device)
How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900
Compatible OpenWRT Devices
How to Install Linksys WRT160NL Firmware
List of Supported Hardware Devices
How to Set Session Time Limits
Automatic Firmware Updates for MyWiFi Supported Devices
Disabling and Deleting Devices
Supported Session Controls for Devices
White Label Radius Servers
Adding Devices to Your Location
Editing Location Settings
Add Sub-Users to Locations
How to Limit Bandwidth and Session Times Per Guest
Whitelisting and Blacklisting Devices
Smart Lists & Broadcast Actions
Default Language for Locations
Creating Campaigns From Facebook Pages
How to add Custom Terms & Conditions to your campaign
Create a Multi-Language campaign
Edit or Change your SSID
Creating Your Thank You Page
Adding a Redirect
Mobile Application Redirect
WhatsApp Post-Login Redirect
How To Use The Campaign Preview Link
Adding A Weather Widget
Add your Facebook Pixel for Ad Retargeting
Customizing Campaigns with CSS
Dynamic URL Merge Tags for Redirects
Branding Your Campaign
Advanced Campaign Settings
Email Custom Form
Text Message (SMS)
Credit Card Payments
Choosing Your Login Options
WYSIWYG Email Editor
Marketing Automation Overview
Dynamic Merge Tags for E-Mail / SMS - Automations
Analytics & Reports
Global Analytics Dashboard
Timeline Guest Stream
Location Analytics Overview
Exporting Your Guest Data
What is Presence Analytics?
Custom Analytics Report
Clients Manager Overview
Editing Users and User Access Levels
Creating Sub Users via API
Sub-Users → Clients Manager Update
Sending Analytics Reports to Your Clients
Privacy & Compliance
Privacy & Compliance Tools
Who Does The GDPR Apply To?
The GDPR Obligations for EU Channel Partners
The GDPR Platform Compliance Process
The GDPR Overview
About Compliance and Consent
Device Connection Issues
Why is my router is showing offline/never connected?
Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)
How Can I Manually Change My Device's IP Address?
Social App Issues
MAC Address Issues
I Entered the Wrong MAC Address. How Can I fix it?
Why Does My MAC Address Not Match the Default SSID?
Landing Page Issues
Why aren't my guests seeing a landing page?
Why Are Guests Unable to Access the Splash Page on Open Mesh?
Why Are Guests Unable to Access the Splash Page? (Flashed Device)
Mikrotik Configuration Troubleshooting
Do repeat users have to login on each visit?
Why is Google Login not supported?
Logging Off A Connected User
Which connection methods does MyWiFi support?
How do I approach a customer who is already receiving Free Wi-Fi?
What if I have customers that don’t use social media?
Where can I get routers?
Will my business/personal internet be secure?
What if the business has several locations?
Does this work in my country?
What is MyWiFi?
What happens if you purchase a device from shop.mywifi.io and the client cancels?
What's included with the Enterprise plan?
How do I find out my Device MAC address?
How do you setup a client with multiple venues within the location, such as a Hotel?
Does every location require an Access Point?
Where can I download firmware for my router?
What is the user limit of the SH100?
Session Times Overview & Use Cases
Why are the ports on the back of the pre-programmed Hotspot disabled?
When multiple routers are used, how does a customer connect to the network?
My router is showing "offline" or "Never Connected"
Why choose free Wi-Fi over data?
Where can I find a list of supported devices?
What is a mesh network and how does it work?
How do I reset my router?
When deploying multiple routers at the same location, do they have to be the same model?
Can you use a router as a switch?
Why do my AdSense Ads show as code in my Campaign?
Why am I receiving a 400 error when trying to login with Instagram?
Why is Open Mesh/Cloudtrax not reporting Presence Analytics?
Why is my Gmail app is not working in my Automation?
Why am I receiving demo page when visiting my Custom Social Portal?
Where is the Website Template?
Why am I seeing so many Automation errors?
Why can’t I upload an image to my Campaign?
How do I set up up CNAMEs for my Custom Domains?
Why am I not seeing the Splash page after Adding Cloudtrax by API?
Why am I receiving an 18005 error when flashing my TP-Link device?
Why am I receiving the generic Demo Campaign when I login?
Which login apps capture names and email addresses?
Why Don’t I see my Campaign’s SSID?
Why am I receiving an error when trying to add a UniFi device?
Do you offer Corporate Website Customization?
Why am I getting an error when trying to create a campaign/location from Facebook?
Why am I receiving a URL blocked error when I try to login with Facebook?
Why is my Mikrotik device not displaying the Splash Page?
Why am I receiving the error "Make sure your CNAME is pointed correctly"?
Why are Guests are not seeing the Splash Page when they login?
Why are my Ads not redirecting when clicked on?
How can I test my social logins?
Why is my device showing online when it is disconnected?
Why is the SH100 showing slow bandwidth speeds?
How can I customize my Sales CRM Previews?
Why are my Automations being withheld?
How far back does accessible Analytics data go?
Why am I not seeing Presence Analytics on the SH100?
How can I create/edit an email for my Automation?
What are session limits?
Why is my custom app not available in my Campaign?
Do you supply me with a router?
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Will I need technical assistance to set this up?
I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?
Where do I find the analytics for each location?
Why can I no longer access my router's Admin console?
Do I need to have Social Media accounts to use MyWiFi?
Do I need an internet connection to use MyWiFi?
Can you have more than one campaign per location?
Which retargeting service do you recommend?
Do you need to setup a Facebook App for each client?
Where can I find Guest data from logins?
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
What is the shipping cost and how long will it take to get my unit?
How does the MyWiFi Platform work?
Do I have to be technical to use MyWiFi?
What Cloud Controllers does MyWiFi integrate with?
What is the typical signal range of a Social Powered Hotspot?
Will I receive a tracking number for the package?
How to Change Your Subscription Plan
Which social network login options do you support?
How do I allow my client to preview their campaign?
Can my clients login and manage their own campaigns?
What languages do you support?
Will my customers know I am using MyWiFi?
How much bandwidth does my Internet Speed need to be?
Do you ship to my country?
Can I limit the amount of bandwidth and time users can consume?
I already have a Wi-Fi router, why do I need a new device?
How does advertising work with Social Powered Wi-Fi Marketing?
What is the user limit of a Social Powered Hotspot?
Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
What hardware can I use with MyWiFi?
Can I see how many customers have connected to Social Wi-Fi campaigns?
Can I use my own social connection apps?
Do you provide marketing materials with your Social Wi-Fi Marketing program?
Which autoresponders do you currently integrate with?
What can I charge my clients for Social Powered Wi-Fi Marketing services?
What type of campaigns can I create?
Where can I find the Members Area?
List of All Platform Features
Glossary of Wi-Fi and Networking Terms
Submitting A New Feature Request
Table of Contents
Updated by Kevin Zicherman
[BETA] New OpenWRT Firmware Has Arrived!
You can now add a series of new OpenWRT-compatible devices to the MyWiFi platform.
- In the Devices tab, click Add New Device
- Select a Location, name your new device, and select OpenWRT from the manufacturer list
- Choose your exact manufacturer, model and version number (IMPORTANT)
- Enter your MAC address as printed on the back of your device
- Click the tab to agree to terms and the download firmware button will appear
- Download the firmware .bin file and follow your manufacturer's firmware installation instructions
- Click Confirm Setup and proceed with plugging in your router as instructed by your manufacturer guide
- Here is a list of compatible devices
TP-Link ARCHER C5
TP-Link ARCHER C7 V1
TP-Link ARCHER C7 V2
TP-Link CPE210 220 510 520
TP-Link TL MR10U V1
TP-Link TL MR11U V1
TP-Link TL MR11U V2
TP-Link TL MR12U V1
TP-Link TL MR13U V1
TP-Link TL MR3020 V1
TP-Link TL MR3040 V1
TP-Link TL MR3040 V2
TP-Link TL MR3220 V1
TP-Link TL MR3220 V2
TP-Link TL MR3420 V1
TP-Link TL MR3420 V2
TP-Link TL WA701N V1
TP-Link TL WA701ND V2
TP-Link TL WA7210N V2
TP-Link TL WA730REV1
TP-Link TL WA750RE V1
TP-Link TL WA7510N
TP-Link TL WA801ND V1
TP-Link TL WA801ND V2
TP-Link TL WA830RE V1
TP-Link TL WA830RE V2
TP-Link TL WA850RE V1
TP-Link TL WA860RE V1
TP-Link TL WA901ND V1
TP-Link TL WA901ND V2
TP-Link TL WA901ND V3
TP-Link TL WDR3500 V1
TP-Link TL WDR3600 V1
TP-Link TL WDR4300 V1 IL
TP-Link TL WDR4300 V1
TP-Link TL WDR4310 V1
TP-Link TL WDR4900 V2
TP-Link TL WR1041N V2
TP-Link TL WR1043ND V1
TP-Link TL WR1043ND V2
TP-Link TL WR2543 V1
TP-Link TL WR703N V1
TP-Link TL WR710N V1
TP-Link TL WR710N V2
TP-Link TL WR720N V3
TP-Link TL WR720N V4
TP-Link TL WR740N V1
TP-Link TL WR740N V3
TP-Link TL WR740N V4
TP-Link TL WR741ND V1
TP-Link TL WR741ND V2
TP-Link TL WR741ND V4
TP-Link TL WR743ND V1
TP-Link TL WR743ND V2
TP-Link TL WR841N V10
TP-Link TL WR841N V8
TP-Link TL WR841N V9
TP-Link TL WR841ND V3
TP-Link TL WR841ND V5
TP-Link TL WR841ND V7
TP-Link TL WR842N V1
TP-Link TL WR842N V2
TP-Link TL WR843ND V1
TP-Link TL WR847N V8
TP-Link TL WR941ND V2
TP-Link TL WR941ND V3
TP-Link TL WR941ND V4
TP-Link TL WR941ND V5
TP-Link TL WR941ND V6
TP-Link ARCHER C25 V1
TP-Link ARCHER C5 V1
TP-Link ARCHER C58 V1
TP-Link ARCHER C59 V1
TP-Link ARCHER C60 V1
TP-Link ARCHER C60 V2
TP-Link ARCHER C7 V2 IL
TP-Link ARCHER C7 V4
TP-Link ARCHER C7 V5
TP-Link CPE210 220 V1
TP-Link CPE210 V2
TP-Link CPE510 520 V1
TP-Link RE355 V1
TP-Link RE450 V1
TP-Link TL MR6400 V1
TP-Link TL WDR6500 V2
TP-Link TL WDR7500 V3
TP-Link TL WPA8630 V1
TP-Link TL WR1043N V5
TP-Link TL WR1043ND V3
TP-Link TL WR1043ND V4
TP-Link TL WR710N V2.1
TP-Link TL WR810N V1
TP-Link TL WR810N V2
TP-Link TL WR842N V3
TP-Link TL WR902AC V1
TP-Link TL WR942N V1
TP-Link WBS210 V1
TP-Link WBS510 V1TL MR3020 V1
TL MR3040 V1
TL MR3040 V2
TL MR3220 V1
TL MR3220 V2
TL MR3420 V1
TL MR3420 V2
TL MR6400 V1
TL WA701N V1
TL WA701ND V2
TL WA7210N V2
TL WA750RE V1
TL WA801ND V1
TL WA801ND V2
TL WA830RE V1
TL WA830RE V2
TL WA850RE V1
TL WA860RE V1
TL WA901ND V1
TL WA901ND V2
TL WA901ND V3
TL WDR3600 V1
TL WDR4300 V1
TL WDR4300 V1 IL
TL WDR6500 V2
TL WDR7500 V3
TL WPA8630 V1
TL WR1041N V2
TL WR1043N V5
TL WR1043ND V3
TL WR1043ND V4
TL WR703N V1
TL WR710N V2
TL WR710N V2.1
TL WR720N V3
TL WR720N V4
TL WR740N V1
TL WR740N V3
TL WR740N V4
TL WR741ND V1
TL WR741ND V2
TL WR741ND V4
TL WR743ND V1
TL WR743ND V2
TL WR810N V1
TL WR810N V2
TL WR841N V10
TL WR841N V8
TL WR841N V9
TL WR841ND V3
TL WR841ND V5
TL WR841ND V7
TL WR842N V3
TL WR843ND V1
TL WR847N V8
TL WR902AC V1
TL WR941ND V2
TL WR941ND V3
TL WR941ND V4
TL WR941ND V5
TL WR941ND V6
TL WR942N V1
Gainstrong MINIBOX V1
TRENDnet TEW 632BRP
TRENDnet TEW 652BRP RECOVERY
TRENDnet TEW 652BRP
TRENDnet TEW 673GRU
TRENDnet TEW 732BR
TRENDnet TEW 823DRU
Ubiquiti UBNT AIR GATEWAY
Ubiquiti UBNT AIRROUTER
Ubiquiti UBNT BULLET M
Ubiquiti UBNT LOCO M XW
Ubiquiti UBNT LS SR71
Ubiquiti UBNT NANO M
Ubiquiti UBNT NANO M XW
Ubiquiti UBNT ROCKET M
Ubiquiti UBNT ROCKET M XW
Ubiquiti UBNT RS
Ubiquiti UBNT RSPRO
Ubiquiti UBNT UAP PRO
Ubiquiti UBNT UNIFI OUTDOOR PLUS
Ubiquiti UBNT UNIFI OUTDOOR
Ubiquiti UBNT UNIFI
Ubiquiti UBNT AIR GATEWAY PRO
Ubiquiti UBNT LBE M5
Bitmain ANTMINER S1
Bitmain ANTMINER S3
Bitmain ANTROUTER R1
ALFA Network ALFA NX
ALFA Network HORNET UB
ALFA Network TUBE2H 8M
ALFA Network AP91 5G
Buffalo WZR 450HP2
Buffalo WZR 600DHP
Buffalo WZR HP AG300H
Buffalo WZR HP G300NH
Buffalo WZR HP G300NH2
Buffalo WZR HP G450H
Buffalo BHR 4GRV2
OMYlink OMY G1
OMYlink OMY X1
PISEN TS D084
D-Link DGL 5500 A1
D-Link DHP 1565 A1
D-Link DIR 505 A1
D-Link DIR 615 C1
D-Link DIR 825 B1
D-Link DIR 825 C1
D-Link DIR 835 A1
D-Link DIR 869 A1
EasyLink EL M150
EasyLink EL MINI
GL.iNet GL INET 6408A V1
GL.iNet GL INET 6416A V1
GL.iNet GL-AR150 v1
Mercury MC MAC1200R
Mercury MW4530R V1
Nexx WT-3020 v1
Onion ONION OMEGA
Planex MZK W04NU
Planex MZK W300NH
Qihoo hardware QIHOO C301
Western Digital MYNET N600
Western Digital MYNET N750
Western Digital MYNET REXT