Do you supply me with a router?
If you subscribed to one of our Legacy plans, yes! As part of your MyWiFi package you will receive a bonus router, you may want to use this bonus for demonstration and testing purposes or even sellin…
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Yes! In most cases it does. If you’re being pixeled on Facebook, or Google, retargeting can occur across all devices.
Will I need technical assistance to set this up?
No! MyWiFi's pre-configured routers are plug and play. Once you have created the necessary elements in your MyWiFi dashboard all you need to do is plug your MyWiFi router into an internet source.
Why can I no longer access my router's Admin console?
MyWiFi is a custom firmware installed on your router that replaces the stock firmware you are normally able to access by IP address. The router is then controlled by the MyWiFi cloud platform. If you…
I've purchased MyWiFi but have not received my login credentials
If you have purchased MyWiFi and have not received your login credentials please visit our support page and have a chat with us.
Do I need to have Social Media accounts to use MyWiFi?
Yes. To create social logins for MyWiFi you will need to have Social Media accounts with the social networks you choose to create logins for in the MyWiFi platform. We recommend having Social Media a…
Do I need an internet connection to use MyWiFi?
Yes! MyWiFi requires an active internet connection to operate. We recommend a minimum of 5MB up and 5MB down to ensure a good experience for your users.
Can you have more than one campaign per location?
Yes! You can schedule campaigns by date, time and frequency. Check out the Scheduling Campaign video in the Practical Training Section of the MyWiFi Members Area to learn more.
Do you need to setup a Facebook App for each client?
We recommend setting up a Facebook App for each client or campaign. This will allow you to better track connected users and segment the acquired data per client.