Why can I no longer access my router's Admin console?

MyWiFi is a custom firmware installed on your router that replaces the stock firmware you are normally able to access by IP address. The router is then controlled by the MyWiFi cloud platform.

If you did not purchase your router from us you will need to first add it to the platform using the MAC address located on the bottom of the router. While adding the router to the platform you will see a big red button labeled Factory to MyWiFi Firmware, this is where you will download the MyWiFi firmware for your device to flash routers not purchased from us.


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