Platform Demo (Watch This First)
Locations Step-by-Step Guide
Devices Step-by-Step Guide
Campaigns Step-by-Step Guide
Connecting Your SH100 Hotspot
Account Management Overview
Contacting Technical Support
Managing your Account Details
Changing your Account Password
The Social Wi-Fi Guest Experience
How to whitelist MyWiFi emails to receive all announcements
Devices & Hardware
White Label Hardware
Enabling the DNS Content Filter
SH100 Firmware Upgrade
How To Install SH100 On Location
Presence Analytics for MyWiFi Networks Devices
SH100 Recovery Firmware Upgrade
Guest Hotspot Manual Firmware Upgrade
SH50 Guest Hotspot User Guide
Cisco Meraki Cloud Integration (Existing Manual Setup)
Cisco Meraki Presence Analytics (CMX) Integration
Cisco Meraki Cloud Integration (Automated API Setup)
Open Mesh CloudTrax API Integration
Open Mesh CloudTrax Integration (Manually)
Open Mesh CloudTrax Presence Analytics Integration
CloudTrax Demo (Video)
CloudTrax Setup Part 1: Overview
CloudTrax Setup Part 2: Creating A New Network
CloudTrax Setup Part 3: Configuring Your Network and SSIDs
CloudTrax Monitoring, Management and Troubleshooting
Cisco Enteprise Wireless
Firmware Installation for GLI GL-AR150 Devices
Firmware Installation For Nexx WT-3020F (Mini Device)
How to Install MyWiFi OpenWRT Firmware on Teltonika RUT900
Compatible OpenWRT Devices
How to Install Linksys WRT160NL Firmware
List of Supported Hardware Devices
How to Set Session Time Limits
Automatic Firmware Updates for MyWiFi Supported Devices
Disabling and Deleting Devices
Supported Session Controls for Devices
White Label Radius Servers
Adding Devices to Your Location
Editing Location Settings
Add Sub-Users to Locations
How to Limit Bandwidth and Session Times Per Guest
Whitelisting and Blacklisting Devices
Smart Lists & Broadcast Actions
Default Language for Locations
Creating Campaigns From Facebook Pages
How to add Custom Terms & Conditions to your campaign
Create a Multi-Language campaign
Edit or Change your SSID
Creating Your Thank You Page
Adding a Redirect
Mobile Application Redirect
WhatsApp Post-Login Redirect
How To Use The Campaign Preview Link
Adding A Weather Widget
Add your Facebook Pixel for Ad Retargeting
Customizing Campaigns with CSS
Dynamic URL Merge Tags for Redirects
Branding Your Campaign
Advanced Campaign Settings
Email Custom Form
Text Message (SMS)
Credit Card Payments
Choosing Your Login Options
WYSIWYG Email Editor
Marketing Automation Overview
Dynamic Merge Tags for E-Mail / SMS - Automations
Analytics & Reports
Global Analytics Dashboard
Timeline Guest Stream
Location Analytics Overview
Exporting Your Guest Data
What is Presence Analytics?
Custom Analytics Report
Clients Manager Overview
Editing Users and User Access Levels
Creating Sub Users via API
Sub-Users → Clients Manager Update
Sending Analytics Reports to Your Clients
Privacy & Compliance
Privacy & Compliance Tools
Who Does The GDPR Apply To?
The GDPR Obligations for EU Channel Partners
The GDPR Platform Compliance Process
The GDPR Overview
About Compliance and Consent
Device Connection Issues
Why is my router is showing offline/never connected?
Why is my Device Not Displaying the SSID From My Campaign? (Flashed Device)
How Can I Manually Change My Device's IP Address?
Social App Issues
MAC Address Issues
I Entered the Wrong MAC Address. How Can I fix it?
Why Does My MAC Address Not Match the Default SSID?
Landing Page Issues
Why aren't my guests seeing a landing page?
Why Are Guests Unable to Access the Splash Page on Open Mesh?
Why Are Guests Unable to Access the Splash Page? (Flashed Device)
Mikrotik Configuration Troubleshooting
Do repeat users have to login on each visit?
Why is Google Login not supported?
Logging Off A Connected User
Which connection methods does MyWiFi support?
How do I approach a customer who is already receiving Free Wi-Fi?
What if I have customers that don’t use social media?
Where can I get routers?
Will my business/personal internet be secure?
What if the business has several locations?
Does this work in my country?
What is MyWiFi?
What happens if you purchase a device from shop.mywifi.io and the client cancels?
What's included with the Enterprise plan?
How do I find out my Device MAC address?
How do you setup a client with multiple venues within the location, such as a Hotel?
Does every location require an Access Point?
Where can I download firmware for my router?
What is the user limit of the SH100?
Session Times Overview & Use Cases
Why are the ports on the back of the pre-programmed Hotspot disabled?
When multiple routers are used, how does a customer connect to the network?
My router is showing "offline" or "Never Connected"
Why choose free Wi-Fi over data?
Where can I find a list of supported devices?
What is a mesh network and how does it work?
How do I reset my router?
When deploying multiple routers at the same location, do they have to be the same model?
Can you use a router as a switch?
Why do my AdSense Ads show as code in my Campaign?
Why am I receiving a 400 error when trying to login with Instagram?
Why is Open Mesh/Cloudtrax not reporting Presence Analytics?
Why is my Gmail app is not working in my Automation?
Why am I receiving demo page when visiting my Custom Social Portal?
Where is the Website Template?
Why am I seeing so many Automation errors?
Why can’t I upload an image to my Campaign?
How do I set up up CNAMEs for my Custom Domains?
Why am I not seeing the Splash page after Adding Cloudtrax by API?
Why am I receiving an 18005 error when flashing my TP-Link device?
Why am I receiving the generic Demo Campaign when I login?
Which login apps capture names and email addresses?
Why Don’t I see my Campaign’s SSID?
Why am I receiving an error when trying to add a UniFi device?
Do you offer Corporate Website Customization?
Why am I getting an error when trying to create a campaign/location from Facebook?
Why am I receiving a URL blocked error when I try to login with Facebook?
Why is my Mikrotik device not displaying the Splash Page?
Why am I receiving the error "Make sure your CNAME is pointed correctly"?
Why are Guests are not seeing the Splash Page when they login?
Why are my Ads not redirecting when clicked on?
How can I test my social logins?
Why is my device showing online when it is disconnected?
Why is the SH100 showing slow bandwidth speeds?
How can I customize my Sales CRM Previews?
Why are my Automations being withheld?
How far back does accessible Analytics data go?
Why am I not seeing Presence Analytics on the SH100?
How can I create/edit an email for my Automation?
What are session limits?
Why is my custom app not available in my Campaign?
Do you supply me with a router?
When clients/customers are retargeted on their Smartphone, does it transfer to their home computer?
Will I need technical assistance to set this up?
I have a Cruise Terminal interested in Wi-Fi services, what do you recommend for a revenue share?
Where do I find the analytics for each location?
Why can I no longer access my router's Admin console?
Do I need to have Social Media accounts to use MyWiFi?
Do I need an internet connection to use MyWiFi?
Can you have more than one campaign per location?
Which retargeting service do you recommend?
Do you need to setup a Facebook App for each client?
Where can I find Guest data from logins?
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
What is the shipping cost and how long will it take to get my unit?
How does the MyWiFi Platform work?
Do I have to be technical to use MyWiFi?
What Cloud Controllers does MyWiFi integrate with?
What is the typical signal range of a Social Powered Hotspot?
Will I receive a tracking number for the package?
How to Change Your Subscription Plan
Which social network login options do you support?
How do I allow my client to preview their campaign?
Can my clients login and manage their own campaigns?
What languages do you support?
Will my customers know I am using MyWiFi?
How much bandwidth does my Internet Speed need to be?
Do you ship to my country?
Can I limit the amount of bandwidth and time users can consume?
I already have a Wi-Fi router, why do I need a new device?
How does advertising work with Social Powered Wi-Fi Marketing?
What is the user limit of a Social Powered Hotspot?
Do I have to be in the client’s location to manage their Social Powered WiFi Hotspot?
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
What hardware can I use with MyWiFi?
Can I see how many customers have connected to Social Wi-Fi campaigns?
Can I use my own social connection apps?
Do you provide marketing materials with your Social Wi-Fi Marketing program?
Which autoresponders do you currently integrate with?
What can I charge my clients for Social Powered Wi-Fi Marketing services?
What type of campaigns can I create?
Where can I find the Members Area?
List of All Platform Features
Glossary of Wi-Fi and Networking Terms
Submitting A New Feature Request
1. Unpack your new router.
Unpack your new device and connect the antennas.
2. Plugin Ethernet cables and plug your device to a power source
Connect an Ethernet cable to your existing modem or network into the port labeled "Internet/WAN" on the back of the new device.
Then, plug in the power and wait for 2-3 minutes for your router to be fully calibrated.
3. Connect on your router to your computer
Using another Ethernet cable, plug one end of the Ethernet cable at Port 1. Then plug the other end to the Ethernet/LAN port of your computer.
4. Download your Router's New Firmware
Before proceeding, download your router's firmware first onto your hard drive. Do this by adding your device to your dashboard
Save the firmware file on your computer's hard drive.
5. Connect to your Router Setup interface
NOTE: Open up a web browser (please do not use any version of Internet Explorer to avoid errors. We will not provide support if using Internet Explorer to set-up your router).
Once you have downloaded the correct firmware for your router, open up a web browser, type in 192.168.1.1 or 192.168.0.1 at the address bar (address may vary, contact support if you're getting an error) to enter the router setup interface.
You will be prompted to enter a USERNAME and PASSWORD
Enter the following details:
Once you are logged onto the router setup interface, refresh the page and if it prompts you to enter the username and password again, use the above username and password.
6. Upgrading your Router's Firmware
After logging onto the router's setup interface, proceed to ADMINISTRATION --> FIRMWARE UPGRADE.
Select the file you downloaded from Step 4.
Allow up to 2 minutes for the firmware to upload and confirm the installation. If it doesn’t work on the first attempt, try it again. Once completed, you will see the message “Upgrade Successful” and the router will reboot.
Allow 3-5 minutes for the router to be fully calibrated.
7. Add your device to your Platform
Login in to your account at the MyWiFi platform and follow the instructions (click here) on how to add a Location onto your account.
8. Add your Device to your account
After adding a location, go to the Devices section and add a device. Instructions on how to add a device to your account can be found here.
9. Allow the router to be calibrated
Allow the system to calibrate for 7-10 minutes. Once the router is calibrated, you will see a green circle on your device list under the devices section. This signifies that your router is connected to the MyWiFi network.