TripAdvisor Review Express Integration


Create a TripAdvisor Integration and Automation process within the MyWiFi Dashboard in order to automatically trigger a review email for connected Wi-Fi guests through TripAdvisor Review Express. 

More information regarding Review Express can be found here: https://www.tripadvisor.com/ReviewExpress

Pre-requisite:
  • Ensure you are logged in to the MyWiFi Dashboard
  • Ensure that you have at least one pre-existing MyWiFi Location created (with associated devices and campaigns) within the MyWiFi Dashboard
  • Ensure that you have a fully qualified TripAdvisor location that has opted into the Review Express program. (TripAdvisor will not send Review Express emails without the explicit consent of each participating property)
  • Ensure that the Property authorizes MyWiFi Networks as a Connectivity Partner once the Integration is setup
  • Ensure that the Property has a Review Express campaign setup:  https://www.tripadvisor.com/TripAdvisorInsights/w594
  1. Locating the TripAdvisor Property ID 
  2. Creating the TripAdvisor Integration in the MyWiFi Dashboard
    1. Once logged into the MyWiFi Dashboard, click on the 'Integrations' tab on the left side menu 


    2. On the Integrations page, click the Add New Integration button 


    3. Click on the 'Choose Services' dropdown and enter "TripAdvisor" below to bring up the service. Click on "TripAdvisor" once identified 
    4. Choose a Nickname for your new integration 
    5. (ex: My TripAdvisor Integration - LocationID XXXXX). 
    6. Select a MyWiFi Location that you wish to map to the TripAdvisor Property ID
    7. Enter the TripAdvisor Property ID that you collected on Step 1
    8. Select the Language that you wish the Review Express Email be delivered in
    9. Select the Country that the TripAdvisor Property and your service is located in 
    10. Once done, click on the blue 'Save' button to finalize and successfully complete this integration
  3. Authorizing MyWiFI as a Connectivity Partner
    1.  After 48 hours from creating a mapping for the TripAdvisor Property as a new Integration in the MyWiFi Dashboard
    2. The Property Administrator must Login into the TripAdvisor Review Express Dashboard:
      https://www.tripadvisor.ca/ReviewExpress
    3. Navigate to Review Express >> Settings tab
    4. Click Opt in Now 
    5. They must then select "My WiFi Networks" as a Connectivity Partner
    6. Click Next and complete the following steps 
    7. They must also have a Review Express campaign setup for their Property 
    8. TripAdvisor - Quick Start Guide: Automated Review Express:

      https://www.tripadvisor.com/TripAdvisorInsights/w653?m=40783

      TripAdvisor - Complete Review Express Guide:
      https://www.tripadvisor.com/TripAdvisorInsights/w594

  4. Creating a TripAdvisor Automation process on the MyWiFi Dashboard
    1.  Click on the Automation tab on the left side menu 


    2. Click on the red 'Add New Automation' button. You can now define the new automation process 
    3. Automation Name - Enter any name relevant to your setup (in this case: TripAdvisor Automation Property XXXX)

      Trigger - Leave as 'Connect' (As we want this automation to occur each and every time a guest connects to the hotspot via Social WiFi)

      Delay - Leave as 'Real Time'

      Location - Select specific Location that have been previously setup on the MyWiFi Dashboard. These Locations must be associated to perform Guest WiFi services related to the TripAdvisor Property ID you wish to generate reviews for. (You can select multiple locations). 
      [Note: All campaigns that are live at this location will be part of this Automation]

      Action - Select the TripAdvisor Logo

    4. Choose your TripAdvisor Integration (which was created in Step 2)
    5. Click  Save 



Congratulations! 

By following the steps in this guide you would have been able to: 

1) Create a mapping between a TripAdvisor Property and a MyWiFi Location, 

2) Integrate TripAdvisor into the MyWiFi Dashboard and 

3) Enable an Automation process from the MyWiFi Dashboard to trigger Review Express campaigns on Guest WiFi connections.

The Automation for TripAdvisor Review Express campaigns will ONLY trigger if the Login method the Guest used, collected a verified email address for the Social Profile. Login methods such as "Free Wi-Fi" and "Facebook Messenger" do not collect an email address. 

You may ONLY associate One MyWiFi Location to a TripAdvisor Property. You may not associate the same Location to several properties.

The Review Express email request does not arrive in realtime after the Guest has completed the login process. MyWiFi performs the notification to the TripAdvisor Review Express Service in realtime [or optionally after whatever automation delay you have chosen]; however the e-mail's actual delivery is within 6 to 48 hours.
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.


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